We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Gift / Personalization / Special Requests] Can I request custom packaging?
Add special packaging requests in the order notes at checkout.

[Account / Membership / Login Issues] How do I update my account info?
Go to 'My Account' and edit your profile details anytime.

[Security / Payment / Privacy / Packaging] Is packaging discreet?
All packages are shipped in plain, unmarked boxes for privacy.

[Promotions / Discounts / Coupons] Do coupons expire?
Yes, check the coupon terms for expiration dates and minimum spend requirements.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)